Warranty Policy

We have always been committed to providing you with high-quality products and services, and we hope that every shopping experience with Bekrvio is extremely memorable for you.In a series of processes such as product preparation, transportation, and delivery, we have thoroughly inspected and audited to maintain their good condition.

Unfortunately, sometimes things don't always go as planned, and we will strive to make it right. The warranty policy was created for this purpose.

Within one year from the time you receive the order, if the product is damaged or missing due to transportation, quality, force majeure or other faults that are not yours, we provide additional warranty services.

Furniture purchased from Bekrvio that can be unboxed and needs to be assembled.

In order to qualify for warranty service, the following conditions must be met:

--You are already registered as a member of Bekrvio.

--Your order is no more than one year old.

--Problems with the product (including all possible problems such as dirt, damage, missing items, etc.) are not caused by you (or your mistakes). Typically this requires you to provide the necessary supporting evidence.

--You have proof of purchase.

Within one year from the time you receive the product.

Check: Check if you qualify for warranty.

Contact us: Please Contact us and tell us about a specific problem with the product.

Make a plan: We will discuss a warranty plan with you, and the content of the plan depends on the specific problems that occur with the product.

Complete warranty: Complete product warranty according to plan.

Usually we will replace new products or product accessories directly for you. Because we never sell used products or accessories.

You do not need to pay any fees incurred for performing warranty services (such as the cost of new parts, shipping costs of replacement parts).

When you are not eligible for warranty service but still insist on requesting warranty service, these regulations will no longer apply and we will charge you additional fees. The actual fee charged depends on the content of your request.

We may update our warranty policy from time to time, including to reflect changes to our services, or for other operational, legal or regulatory reasons. We will post the revised warranty policy on our website and update the "Last updated" date.

If you have any questions or other concerns about this policy, please Contact us.