FAQs

You do not need to register an account to make purchases on the website. However, it is strongly recommended to register an account for easy checkout and access to personalized features such as viewing order history, gift registry, or wish list. Additionally, registered users will be the first to know about special offers. Creating an account with us is simple and you can do it here.

By registering our account, you will automatically become a member of Bekrvio and receive first order discounts. Moreover, you will be the first to receive news on discount vouchers, seasonal sales, and promotions.

You can reset your password by clicking on "Forgot Password" on the login page. If unsuccessful, please Contact Us.

We currently do not have offline stores but are working on it. All our products are only sold on the website, and the product prices are as published on the website.

If you have any questions about our products, please Contact Us.

If you have a Bekrvio account and have logged in using the same account when placing the order, you should be able to view your orders online. If you are unable to access your orders, please Contact Us.

During the checkout stage, you will find a designated space where you can enter the promotion code.

Promotion codes have specific terms of use, such as validity period, non-accumulation with other ongoing promotions, or only applicable to specific products. Ensure that you have entered the promotion code correctly without any spaces. If you confirm the coupon is valid but still cannot apply it, please Contact Us.

Yes, you can cancel the order before we ship it. If your order has already been shipped, it cannot be canceled. However, you can return the items after receiving the package.

If your order payment is unsuccessful, please ensure that there are no errors or spaces in the provided checkout information. If it still does not work, please Contact Us.

1. If you want to add items to the existing order, please place a new order, and they will be shipped together.

2. If you want to remove an item from the existing order, you can cancel the original order and place a new one. If your order has been shipped, it cannot be canceled. You can return the unnecessary items after receiving the package.

Please Contact Us within 60 minutes after placing the order during normal working hours from Monday to Friday.

It usually takes 3-10 working days depending on the destination.

Usually, FedEx and USP provide delivery services for your orders.

After the order is shipped, you will receive a tracking number. You can check the logistics information on the respective logistics provider's website or Contact Us for assistance.

If you are not satisfied with your purchase for any reason, we accept returns within 30 days of receipt. For specific processes, please refer to Return Policy.

For parcel delivery, the courier may leave the package in a quieter area of your home, such as behind a porch pillar, in the landscape, or in a garage corner. Please carefully check the surrounding area for the package. If it still does not appear, confirm your mailing address is correct and Contact Us.

Your order may have been shipped in separate shipments. If you purchased multiple items, your order may be split into multiple shipments, and you will receive multiple tracking numbers, which may not arrive at the same time.

Please check your tracking numbers to see if the missing item has not been delivered. If there are no other tracking numbers to track the missing item, please Contact Us immediately.

If your item is lost, damaged, missing parts, has incorrect parts, is missing or incorrect instructions, cannot be assembled, or has other quality and quantity issues, please Contact Us immediately so that we are aware of the specific problems and can provide you with the best solution.

Within our supported range, all orders have free shipping. For more details, please refer to our Shipping Policy.

We provide one year warranty service. Please check the Warranty Policy for details.

For personal assistance, please use our live chat or Contact Us here.

If there are any questions we have not addressed or information we have not provided, please Contact Us here. We welcome your feedback and suggestions and thank you for shopping with us.