Return Policy
Thank you for shopping with BEKRVIO.
Please read the following guide if you are not entirely satisfied with your purchase and would like to return, change, or cancel your order.
*NOTE: Please keep the original box in good condition in case you need to return the product.
Returns:
We want you to be delighted with the products you purchase from BEKRVIO's webstore at https://bekrvio.com/.
At BEKRVIO, we take great pride in the quality of our merchandise. Most items are eligible for return within 30 days of delivery for a refund of the merchandise value minus any applicable fees* (see Refunds below).
To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging (conditions may apply). If the original packaging is unavailable, you are responsible for arranging equivalent packaging. Please note that you are liable for any damages incurred during transit due to improper packaging. Depending on the reason for the return, you may also be responsible for return shipping and processing costs (see Refunds below).
To initiate your return request, please contact our Support team right away at support@bekrvio.com
Once you contact us and your return is accepted, we will send you a prepaid return shipping label with instructions on how and where to send your package. Once we receive your package, we will notify you and begin the inspection and refund process (see Refunds below).
Refunds:
Please note that a 20% restocking fee applies to all returned items. This fee will be deducted from your refund.
However, if the return is due to shipping issues or a product quality problem, we will waive this fee and provide a full refund.
We will notify you once your item has been received and inspected. If your return is approved, a refund will be issued to your original payment method. Please allow 1-3 business days for your bank or credit card company to process and post the refund. Refunds can typically be expected within 1-4 business days after processing. However, refunds for some banks may only be reflected in your next monthly statement.
If the issue persists, contact us at support@bekrvio.com.
Return address:
Once your item is approved for return, you may choose to use the return shipping label we provide or use a carrier of your choice. If you choose to use your own carrier, please send your item to the following address:
4850 E Airport Dr, Ontario, CA, 91761
If you choose to return the item yourself, you are responsible for any damage that happens during shipping because of improper packaging.
*NOTE: Our warehouses are not open to the public, and direct parcel drop-offs are not permitted. If you need to return a product, please contact us in advance. We will provide you with the nearest return location and issue a return label for your convenience.
Exchanges:
BEKRVIO wants you to feel completely confident in your purchase, which is why we offer an exchange service within 14 days of delivery.
If you need a different color or chair height, we can directly send the replacement seat cushion or parts (no need to return the entire set). In this case, the customer will be responsible for a 20% handling fee.
Please contact our customer support team within 14 days, and we will provide you with detailed instructions for the exchange process.
Order Change or Cancellation
We typically prepare and ship orders within 8-12 hours. If you wish to change or cancel your order, please contact our customer service team before your item(s) are dispatched. Once your shipment has been processed, you will receive a notification email with the tracking number. You may contact us to cancel or modify your order at any time before receiving this shipment notification.
Cancelled at Origin Terminal: No charge.
Once your order has been shipped, any changes or cancellations will incur a restocking fee of 20%. This amount will be deducted from your refund.
Orders that have already been shipped cannot be intercepted. If you still wish to return the item, please wait until it is delivered and follow the return policy.
Address changes after shipment are free of charge.
Please note that we cannot accommodate order changes, cancellations, or refunds for the following items:
- Any item marked as “Clearance” or specified as on “Final Sale”
- Any display items
If you wish to cancel your existing order and place a new one, please be aware that a new estimated delivery date will be provided at the time of the new purchase.
Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on clearance items or gift cards. Please contact us at support@bekrvio.com
The final interpretation right belongs to BEKRVIO.